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Promotion Policy

Promotional Terms and Conditions

The following terms and conditions relate to promotional discounts, bundle offers, and discount codes. For current prize draw terms and conditions, please navigate to the end of this page.

  1. The promoter of this offer is Agrigem Ltd, Gem House, Riverside Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2FU
  2. Promotional offers are only valid from the dates shown in the relevant marketing literature. This includes but may not be limited to, website content, promotional emails and counter literature.
  3. Agrigem Ltd reserves the right to cancel or amend promotional offers without notice. Any changes will be posted either within these terms and conditions, on our website, or in an email.
  4. Agrigem Ltd shall use and take care of any personal information you supply to us as described in our privacy policy, a copy of which can be seen at Agrigem Privacy Policy - Agrigem and in accordance with data protection legislation.
  5. This offer will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  6. If you have any questions relating to this or any promotional offer, please get in touch.
  7. Discounts and promotional offers are valid for purchases made within the offer period only.
  8. Discounts cannot be backdated or applied to orders from before the offer period.
  9. Discount codes and promotional discounts are not valid in conjunction with any other offers, unless otherwise stated.
  10. We reserve the right to decline orders where a promotion code is invalid.
  11. Promotion codes and discounts are only valid on specific products, while stocks last and may be withdrawn at any time.
  12. Only one discount code can be used per order, per person.
  13. In the event of product returns, refunds will be given for the value of the original purchase, i.e.: with applied discount and not at the RRP of individual items.
  14. Agrigem shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

Gift Voucher Terms and Conditions

These terms and conditions apply if you are in receipt of an Agrigem Gift Voucher:

  1. The promoter of this voucher is Agrigem Ltd, Gem House, Riverside Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2FU
  2. Your voucher is valid for one year from data of receipt. The expiry date will be shown on your individual voucher.
  3. Gift vouchers must be used in full in one transaction or as part payment for your purchase.
  4. Gift vouchers cannot be exchanged for cash.
  5. Gift vouchers are non-refundable and non-transferable.
  6. Gift vouchers are not replaceable if lost, stolen, or damaged.
  7. Only one gift voucher can be used per order.
  8. Gift vouchers cannot be used in conjunction with any other offer or promotion.
  9. Gift vouchers cannot be used to purchase other gift vouchers.
  10. Gift vouchers cannot be used to pay invoices or transferred to a customer account.
  11. Gift vouchers can only be used to purchase physical products sold by Agrigem Ltd.
  12. Any refunds will be given as a credit note.
  13. Gift vouchers are only valid when presented in person – in store. The voucher cannot be used online or by any other means where the bearer is not present and in possession of the gift voucher.
  14. Agrigem Ltd reserves the right to refuse to accept a gift voucher in payment or part payment for any item where it reasonably suspects that the voucher may have been stolen, tampered with, duplicated or obtained in another illegal way.
  15. Gift vouchers may be subject to verification at time of presentation.
  16. If you have any questions relating to gift vouchers, please get in touch.
  17. Agrigem shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
     

Chelsea Flower Show Ticket Prize Draw Terms and Conditions

  1. The promoter of this prize draw is Agri-gem Ltd (Agrigem), Gem House, Riverside Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln LN1 2FU
  2. The prize draw is open from 08:00 on 29th April until 23:59 on 6th May 2025. Entries received after this date will not be considered.
  3. The prize draw prize is one pair of tickets to the Chelsea Flower Show 2025 valid for entry on Saturday 24th May only.
  4. There will only be one winner.
  5. The competition is only open to residents of the UK only.
  6. In line with the wishes of the event organisers the RHS, ticket delivery and entry to the event for all tickets is via the AXS mobile app and AXS Mobile ID system – there are no paper tickets or email/pdf tickets available. This means the winner will have to have a smart phone, download the AXS app and set up an AXS account to receive the tickets. This process will also involve inputting a timed verification code to verify the winner’s email address and have the tickets sent to their AXS account in the AXS app. The winner will have to open the app on the phone in person at the entry point to have the tickets scanned and gain entry. The Promoter takes no responsibility for this third-party process which is managed by AXS and the RHS.
  7. The winner must make their own way and at their own expense to RHS Chelsea Flower Show and the winner cannot claim back from Agrigem any expenses associated with attending RHS Chelsea Flower Show, or any expenses associated with entering this competition.
  8. Agrigem reserves the right to cancel or amend this prize draw without notice. Any changes will be posted within these terms and conditions.
  9. The prize will be issued within three days of the prize draw, once the winner has been contacted.
  10. To enter the prize draw and receive the prize, entrants must have opted in to the prize draw when completing their normal purchase at the checkout stage.
  11. In the event of any dispute regarding the prize draw, conduct, results and all other matters relating to prize draw competition, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
  12. To qualify to enter the prize draw competition, entrants must be over 18 and resident in the United Kingdom. 
  13. Employees of Agrigem and their immediate families are not eligible to enter the prize draw competition.
  14. By entering the prize draw, you hereby warrant that all information submitted by you is true, current and complete. We reserve the right to verify the eligibility of all entrants. 
  15. Agrigem reserves the right to select an alternative winner if we believe there has been any fraudulent activity.
  16. Prize draw entries must be made in the manner and by the closing date specified. Failure to do so will disqualify the entry. 
  17. The Prize Winner will be chosen at random from all entries within three days of the closing date specified. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into. 
  18. Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner.
  19. Competition winner(s)’ names may be published on the Agrigem website and in other marketing material or publications with a summary of details relating to the winner’s garden.
  20. Prizes are non-transferable and there is no cash alternative. Agrigem reserves the right to substitute prizes of equal or greater value at any time.  Prizes must be taken as stated and cannot be deferred.
  21. Prizes are awarded at the discretion of Agrigem, and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
  22. Agrigem cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the prize draw competition or as a result of accepting any prize.
  23. The Promoter excludes liability to the full extent permitted by law for any loss, damage or injury occurring to the participant arising from his or her entry into the promotion or occurring to the winner arising from his or her acceptance of a prize.
  24. Agrigem shall use and take care of any personal information you supply to us as described in our privacy policy, a copy of which can be seen at Agrigem Privacy Policy - Agrigem and in accordance with data protection legislation.  By entering the Competition, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your entry. Any personal data relating to entrants will not be disclosed to a third party.
  25. The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  26. Entrants into the Competition shall be deemed to have accepted these Terms and Conditions.
  27. If you have any questions about how to enter or in connection with the Competition, please get in touch 
  28. Agrigem shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
  29. You may enter the competition without shopping online by writing to Agrigem Marketing, Agrigem, Gem House, Riverside Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2FU, and providing your full contact details including your name and address. Requests made by email or phone will not be accepted. 
  30. The name and country of the winner can be obtained by sending a stamped addressed envelope to the following address: Agri-gem Ltd, Gem House, Riverside Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln LN1 2FU