Logistics Update - 24/09/21
Since leaving the EU and the additional challenges of COVID, our UK logistics industry is under increasing pressure with a national shortage of drivers. We have, over the last year been working with our transport partners to minimise any disruption, however we are now at a point where we are unable to guarantee a next day delivery service. If a next day service is selected then please allow 2 working days for delivery.
The UK government are continuously introducing new legislation, incentives, and reduction in required training to drive the logistics industry back to normal. Please rest assured that this will not last forever and we will revert to the excellent delivery service you expect as soon as it’s practical to do so.
Our customers are of paramount importance to us, our business and our future success and we thank you for your patience and understanding.
Orders placed before 1pm Monday to Friday will qualify for next working day delivery, but please allow up to 48 hours for delivery. If you need a product urgently we can offer weekend & early a.m. deliveries, however, there may be an additional charge for this. Please contact us for more information. We distribute across Europe, but if you require a specific quote please contact us.
If an economy delivery service has been selected then please allow 3-5 working days for your delivery
There are certain restrictions and rules when shipping pesticide products. This depends on the volume, weight & the toxicity of the product. All of our products are shipped using Limited Quantity & ADR regulated couriers and comply with all current legislation. All our products are packed securely and are clearly labelled with the product information, quantity, UN numbers and the class of the product. This is the reason that shipping is slightly more expensive than sending a standard parcel.
There will be an additional charge If you are ordering product to The Scottish Highlands, Channel Islands, Scottish Isles or Ireland & other European Countries. Enter your postcode as normal and the system should calculate it automatically. There may also be a surcharge to heavy pallet orders; this only applies to areas outside of mainland UK. Please contact us for a detailed price.
Pallet Deliveries By Lorry:
When accepting pallet deliveries, there must be a suitable place on hard standing where the lorry can deliver the pallet. It must also be made clear at the point of purchasing on any specific restrictions on lorry size or unloading, for example if you do not have a forklift to unload the pallet so require a lorry with a tail lift to deliver. Failure to do this may result in further charges being incurred by the purchaser. We must also have 2 telephone numbers for hauliers to contact you with any issues.
Click & Collect:
You are able to use the Click & Collect option on any order from our website. You will be notified by email when your click and collect order is ready. Please do not attempt collect until you have recieved your email notification.
PLEASE NOTE CLICK & COLLECT IS FROM OUR COLLECTION POINT AT EMERALD COUNTRY STORE (LINCOLN) ONLY
Our new, purpose built office & warehouse 'Gem House', was formally opened on 10th Feb 2017 by Professor John Moverly OBE who is Chairman of The Amenity Forum. Our specialist bunded warehouse is capable of storing 185,000 litres of hazardous product which ensure's we can hold a large amount of stock to be able to cater for next day deliveries - large & small. Our warehouse was specifically designed to meet & exceed all of the environmental & legal requirements for storing hazardous goods. Currently we opperate from over £1million of purpose built warehousing with further expansion plans on the horizon.
To speak to one of our team, please email firstname.lastname@example.org or call 01522 246491.